Sun 17 Dec 2006
The waiter swoops down and says, smirking, “Is everything wonderful?”
Or, even worse, “Is everything perfect?” 
Well, not much is perfect in this imperfect world, but could we diners please be afforded the courtesy of making our own judgments about the food and the restaurant and the service without these blatant elbows in our ribs? Asking “Is everything wonderful?” isn’t an expression of concern for your dining welfare, it’s a form of coercion. The courteous response is a simple, “Everything is fine, thank you,” not, “Hey, it’s a bowl of onion soup, how wonderful can it be?”
Though that’s the whole point.
This actually happened a couple of days ago at lunch in a really nice restaurant, you know, white table clothes, menus printed on heavy paper, a certain air of casual solemnity. The place serves French bistro-style food but with an edge of creativity and interest. I was eating an onion and black olive tart with smoked salmon and fresh greens and having a glass of the MacMurray Ranch Pinot Gris 2004. Everything was good.
The young waiter veered toward the table, loomed and leaned over, beamed and said, with an interrogatory lilt: “Yummy?”
Yummy!
“You got it, Ace,” I said, “and my right foot in your tummy!”
Ha-ha, no, I didn’t. I said, of course, “Everything is fine, thank you,” but I mean, really, a restaurant isn’t nursery school. Could we please be treated like grown-ups?
December 17th, 2006 at 8:57 pm
I have always hated this sort of thing, even comparatively innocuous questions such as, “Is everything alright?” It seems to me a rather lazy way of proceeding, rather than investing a little time and thought in discerning what’s going on at the guest’s table or trying to anticipate needs or desires. It’s as though the waiter is at a loss as to what to do next, so he says, “Is everything OK,” and imagines that that will cover all eventualities. Anyway, it ought not to be necessary for the waiter to make any inquiries. By the time the first course arrives, the waiter ought to have made clear by his demeanor and address that he is interested and able to help and that the guest may speak freely to him without having to be asked.
December 17th, 2006 at 10:26 pm
And why do they always ask this when you are deep in conversation? I mean so engrossed that you can’t see anyone else? Do they really need validation so pathetically and insistently?
Or am I just a selfish old fart? (Let me rephrase that one…)
December 17th, 2006 at 11:13 pm
Hey, Rob, thanks for reading BTYH and responding. You are completely correct, of course; why can’t restaurant managers (when there are any) train waiters to be observant and sensitive to nuance. Other readers should know that Rob, who lives in NYC, once lived in Memphis and was a fine waiter, who would NEVER had asked diners, “Is everything wonderful?”
Terry, old boy, even i wouldn’t wade into the murky waters of that rhetorical question!
December 18th, 2006 at 1:03 am
I thought “menu wit” was #1…?
I’ve often wondered about the old “truism” that the waitstaff only makes inquiries when your mouth is full. Is it because they have finely honed timing? Or is it because we so continually stuff ourselves with food that the odds become a virtual certainty?
December 18th, 2006 at 3:00 am
I find that some of my fondest restaurant experiences have been when I don’t speak the same native language as the waiter. Either we have a lingua franca in common or I know enough of his/her native tongue to communicate, but it’s adequate to get the information across and focus on the meal and my fellow diners.
I’m proud to speak enough restaurant-level lingo to get by in Italian, Spanish, French, German, Dutch, and, in a pinch, Russian, Portuguese and Greek, but damnit, I’m not looking for a new best friend to sit down in the booth and talk about his new car, and then proceed to forget my drink order.
As a huge fan of the traditional Mexican joints that are popping up all over Memphis, I love ordering in Spanish and getting to enjoy a leisurely and delicious meal with a minimum of small talk. Even if I have to argue a bit on the front end that yes, I do want the tripe taco, and yes, I know what it is.
December 18th, 2006 at 9:17 am
Hey, Chief, the “Risotto” post got its own title. And i don’t think it’s necessarily true that waiters pounce when our mouths are full, just that the constant questions are so irritating that it feels that way. On the other hand, waiters probably get tired of talking to diners whose mouths are so piggishly stuffed. there’s no balancing point.
December 18th, 2006 at 10:24 pm
Thanks, Fredric, for your very kind remarks. As for your question, why can’t restaurant managers (when there are any) train waiters to be observant and sensitive to nuance? Well, you can’t, usually, train someone to be observant and sensitive at work if they’re not already observant and sensitive human beings. Or put another way, if their mammas and their daddies—or their wives—couldn’t do it, what makes you think a restaurant manager can?
December 18th, 2006 at 10:27 pm
Actually, now I’m thinking of asking someone if everything is wonderful. I just want to see what happens. Maybe if everything is just wonderful.
December 25th, 2006 at 1:08 pm
Of course a server’s choice of words is important and is meant to show a certain level of professionalism. But knocking a server for not saying what you want them to say is rather petty. They are doing a job and showing concern for your dining experience. That is it.
December 25th, 2006 at 11:55 pm
Well, Michael, make up your mind. If, as you say, the waiter’s “choice of words is important” and “meant to show a certain level of professionalism,” how can you fault Fredric for criticizing it? And as for “showing concern for your dining experience,” where did you pick up that load of clichéd jargon? Sounds like something a low-rent ad agency would churn out. Anyway, as I had hoped to make clear in a previous post, likely as not the waiter is only feigning concern.
You’re not an adnerent of the if-you-can’t-say-something-nice,-etc. school of civility, are you? I’m not.
Nevertheless, a Merry Christmas and a Happy New Year to you and yours!
December 26th, 2006 at 12:09 am
Uh, adherent, not adnerent.
December 26th, 2006 at 12:37 am
clichéd smarmy jargon
December 26th, 2006 at 12:49 am
Fredric, any way we can find out what tags we can use in comments? Some work and some, such as the strikethrough tag, don’t.
December 27th, 2006 at 12:00 pm
OK, here’s the point of my criticism. When a waiter comes to the table and asks, “Is everything wonderful?” or “Is everything perfect?” it does not seem to me to be an expression of concern but an implication of coercion. Few diners, mainly being polite people, would refute such questions or throw them back. Such questions are also an attempt at chumminess that is unseemly except at the local diner where you’ve been having breakfast for 30 years. In other words, as Ron says, it’s a matter of professionalism.
And Rob, I don’t have an answer to that question. I’ll ask my designer.
January 9th, 2007 at 12:12 am
Rob,
Pardon me for having an opinion. We are all entitled to them. You weren’t by any chance a former server at Automatic Slim’s were you? I’d expect a bit more from a restaurant worker.
January 9th, 2007 at 4:11 pm
Hello, Michael!
Yes, I am the person you’re thinking of—rather flattered to find out you, for whatever reason, remember me. I’m afraid I can’t place your name, but perhaps I might remember your face. As for being entitled to your opinion, well, yes, you are, even if it’s mistaken, as I believe it is, but such entitlement doesn’t entail immunity from (pointed, even) criticism.
As for expecting more from me, I suppose it’s being a restaurant worker that makes me so critical, that and possibly defects of personality. However, as critical as I may be, I find that when eating out I’m at least equally forgiving.
Speaking of opinions, may I add that I very much agree with your comments on Drouhin’s 2004 Savigny-les-Beaune. How much does it go for in Memphis?
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